COO KPIs
One of the most common problems I see in growing businesses is not failure. It’s success. Revenue grows.The team grows.The client base expands. But no one is deliberately managing the complexity that comes with that growth. So instead of becoming more stable and valuable, the business slowly turns into a high-paying job the owner can’t…
“Why does it feel harder now that we’re doing so well?” That’s a question I hear more than almost any other from CEOs of growing businesses. And they almost always ask it quietly, almost like they’re confessing something. They’re not failing. In fact, their business is winning: But day to day? It feels like things…