What we do
Stable. Scalable. Transferable.
We help owners of successful businesses move the roles they carry to people and systems.
First the business runs on a clear system. Then it grows without growing your workload. Then it can run, and be handed over, without you.
So you can see where work piles up on you.
STEP 1 OF 3 · 20 QUESTIONS · ABOUT 5 MINUTES · FREE REPORT
The real problem
Your business isn't founder-dependent. It's role-dependent.
As the business grew, the work grew faster than the structure around it. The gap landed on you as a stack of roles nobody else holds: operator, seller, account lead, strategist, and the fallback for every decision.
That gap has a name: Operational Debt. It's the normal cost of growing fast, and the free audit shows how much of it you're carrying.
You don't fix that by working harder or hiring one more person. You name the roles, move the work to them, and hand them to people and systems. That's the work we do.
How it works
One path, one step at a time.
Free
Operational Debt Audit
20 questions, about 5 minutes
Paid, one time
Operations Diagnostic
About 3 weeks. Role map and value case
Stage 1
Stable
The minimum operating system, installed
Stage 2
Scalable
Leaders run their areas on clear numbers
Stage 3
Transferable
The business runs, and hands over, without you
Monthly work starts only when the Diagnostic shows it is worth at least 3 times what it costs, on your own numbers. If it isn't, we say so.
Step 2: Operations Diagnostic
A clear answer to three questions.
Which roles are you carrying that someone or something else should carry? Where is Operational Debt costing you money, time and capacity, in dollars? And what is the one next step worth taking?
- A role map: every role you carry today and who should carry it
- A ranked Operational Debt list: what is breaking, what it costs, what to fix first
- A value case on your own numbers, showing whether the fix clears 3 to 1
- One written next step, or a clean exit with what to do on your own
- A walkthrough session to review it with you
You're already paying for Operational Debt in your own hours. The Diagnostic puts a dollar figure on it before you spend more.
$7,500, one time, paid up front.
About 3 weeks, 2 to 4 hours of your time. The Diagnostic follows the free audit and a results conversation. It's for businesses with a real case for it.
So you know whether a Diagnostic is worth it before you spend anything.
20 questions · About 5 minutes · Free report
Who carries what
7 roles sit with the owner.
| Role | Today | Should sit with |
|---|---|---|
| Scheduling and dispatch | Owner | Ops lead |
| Quotes and estimates | Owner | Sales lead |
| Client follow-up | Owner | System |
| Invoicing and collections | Owner | Office manager |
| Hiring and onboarding | Owner | Ops lead |
| Weekly numbers | Owner | Scorecard |
| Strategy and key accounts | Owner | Owner |
Stage 1: Stable · The Step-Away Build
Stabilizing Ops: the business runs on a system, not on effort.
Work flows, ownership is clear, handoffs are clean and problems stop coming back. You can point to it and say, "This is how our business runs."
All 8 stages. Each gets an owner, a process and controls.
What you get
- A Role Map of every role you carry
- One role moved off you at a time, each with an owner, a process and controls
- Written decision rights so decisions stop waiting on you
- A monthly Owner Scorecard
- An operating rhythm across all 8 stages, installed, not documented and left
What it takes
- 1 to 2 hours a week from you
- A decision maker who can say yes within days
- A named person on your team to receive the handoff
- Weekly sessions for 90 days, then every two weeks
- Written authority over the roles we move, so we can own the result
From $4,400 a month.
Standard scope is $7,500 a month. Your Diagnostic sets yours, so you only pay for the scope your numbers support. 4-month minimum.
One service firm: 20+ SOPs written and an ops lead hired while revenue grew from $450K to $750K
Where it goes next
Each stage builds on the last.
Stage 1
Stable
The minimum operating system across your business, installed with your team until it holds without you.
Stage 2
Scalable
For stable businesses ready to grow: management rhythms, workflow architecture and a scorecard, so leaders run their areas and you lead from the numbers.
Stage 3
Transferable
For owners with a sale, succession or step-back in view: a 12-month roadmap that moves your knowledge and decisions to people and systems, so the business can be handed over.
Scalable and Transferable are scoped and priced from your Diagnostic.
How we work
We install the operator. We don't become one.
- Every task we touch gets a named owner on your team by week 2
- If the plan rests on one person, a second person is trained by month 3
- Week 1: one map of every outside advisor, so there's one quarterback and one channel to you
- From month 1: a one-page scorecard tying our work to dollars, roles moved and hours back, measured from your first week
Want a senior operator in the seat with you?
Some owners don't want a project. They want a strategic second operator inside the business with them: clear priorities, a weekly operating rhythm, faster decisions, and roles moving steadily off their plate.
It's an ongoing seat, not interim cover. It starts with the Diagnostic, has a 3-month minimum and is reviewed every quarter against the value case. We hold only a few of these seats at a time.
So you can see whether the seat fits how you run the business.
One owner got 20+ hours a week back
Is this a fit?
Who we work best with.
A good fit
- A successful business, 3 or more years in
- You carry 3 or more roles and are the fallback for most decisions
- You can name 10 or more important things that aren't getting done
- Something has changed: a sale or step-back in view, growth has stalled, or a key person left
- You're open, candid and ready to hand over real decisions
Not a fit
- A startup still proving its model
- Looking for cheap help or a bargain
- Wanting relief without changing how the business runs
- A business that needs rescue before it needs operations
Questions
Questions owners ask.
Why not just hire an operations manager?
Without a clear role map, a new manager inherits the mess. The Diagnostic tells you what to hire for, and our work leaves a system they can run.
Is there a cheaper option?
The free audit. Paid work starts with the Diagnostic, and Stabilizing Ops starts from $4,400 a month. The Diagnostic shows whether the value is there, and at what scope, before you spend more.
Can you send me a proposal?
Proposals follow the Diagnostic, so the scope and price fit your numbers.
I want to talk to my CPA or advisor first.
Good. We work alongside your advisors and keep one channel to you.
Do you do the work or tell us what to do?
Both, in that order: we install it with your team, then step back so it runs without us.
Start here
See where the load sits.
The free Operational Debt Audit takes about 5 minutes and gives you a personalized report on where the load sits.
Most owners start with the free audit.
So you can see where work piles up on you.
STEP 1 OF 3 · 20 QUESTIONS · ABOUT 5 MINUTES · FREE REPORT
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