Process Mapping: Visualize your processes

Documentation and Visualization of a Process

We can create a workflow and process map that you and your team can see and use as a guide to ensure your operations are flowing.

Sample Process Map

Enhancing Clarity and Communication

  • Visual Clarity: By visually mapping out processes, team members can easily comprehend complex procedures at a glance, leading to better understanding and execution.
  • Accountability: Assigning clear responsibility for each step in the process ensures team members know their roles, fostering accountability and reducing overlaps or gaps in responsibilities.

Streamlining Operations

  • Identifying Bottlenecks: Visual maps allow teams to pinpoint inefficiencies or bottlenecks in processes, enabling targeted improvements and smoother workflows.
  • Time and Cost Efficiency: Analyzing each step for time and cost implications helps in optimizing resources, potentially leading to significant savings and more efficient operations.

Improving Performance Measurement

  • Quality and Satisfaction Metrics: Integrating metrics like quality and satisfaction at each transition provides actionable insights, facilitating continuous improvement.
  • Quantifiable Outcomes: The ability to measure the impact of each process step on time and cost offers concrete data to guide strategic decisions and improvements.

Facilitating Strategic Planning

  • Comprehensive Overview: Process mapping offers a bird's-eye view of organizational operations, aiding in strategic planning and the identification of opportunities for innovation.
  • Job Description Clarification: Mapping processes alongside job descriptions clarifies roles and expectations, contributing to more effective recruitment, training, and team development.

Enhancing Adaptability

  • Flexible Process Design: Visual process maps make it easier to adapt and reconfigure processes in response to changes in the business environment or operational challenges.
  • Collaborative Tool: Lucidchart enables collaborative process mapping, allowing teams to contribute insights and improvements in real-time, fostering a culture of continuous improvement.
Business Operations Book

Creating Valuable Intellectual Property

  • IP Asset Creation: The detailed process maps generated through Think Adapt Build LLC's service become proprietary intellectual property for clients, offering a unique competitive advantage that can be legally protected.
  • Copyright Protection: Clients can copyright their customized process maps, securing their innovative workflows against imitation and ensuring exclusive benefits from their optimized processes.
  • Operational Documentation Enhancement: Including these process maps in an operations binder not only streamlines internal processes but also solidifies the company's intellectual assets in a tangible, organized form.
  • Enhancing Business Valuation: When it comes time to sell or seek investment, these copyrighted process maps serve as tangible assets that increase the company's valuation. Potential buyers or investors can clearly see the efficiency, innovation, and strategic planning embedded in the company's operations.
  • Transferable Assets: These process maps not only improve current operations but also represent a valuable asset that can be transferred as part of a business sale, contributing to the company's marketability and sale price.

How it works - Real Life Examples

Identify Missing Jobs/Roles

One of my clients is nearly $ 1 million in revenue in business with a 1.5 FTE. She does all of her administrative work. Through our process mapping, we quickly identified tasks that an administrative assistant could handle. We added a row for this phantom position. We then took all the tasks in that row and built a job description.

Results: The client is hiring an admin to take on these tasks. We project this will save the client at least 10 hours of work a week.

Job Clarification: Improved Team Colloboration

One of my clients has a small team of four people in their office. They constantly run into "I thought you were doing that" issues and have missed several deadlines, order dates, and customer follow-ups. This has led to frustrations amongst the team and hurt the quality of the client's work. Through process mapping, we identified the tasks and showed why each step needs to be followed.

Results: The team is working more cohesively and better understands how their tasks impact others on their team.

Our Process

Our process mapping journey begins with comprehensive interviews and collaborative meetings designed to construct a visual representation of your business processes meticulously.

Here's how we do it:

  1. Initiation with a Meta Process Map: We start at the highest level, creating a Meta Process Map that gives us an overarching view of your business's main processes.
  2. Delving into Details with a Functional Activity Process Map: Next, we delve deeper, developing a Functional Activity Process Map to dissect the specifics of each functional area.
  3. Identifying Key Processes: We then pinpoint crucial processes that warrant detailed mapping, ensuring no critical operation is overlooked.
  4. Engaging Stakeholders: Conversations with stakeholders are essential. We gather their insights on the processes, understanding how they envision them.
  5. Mapping from the Ground Up: Our team also engages directly with individuals involved in the day-to-day operations, documenting their version of the processes.
  6. Synthesizing Perspectives: We overlay the various process versions to identify discrepancies and areas for improvement. This step culminates in a collaborative meeting aimed at discussing and resolving any issues.
  7. Finalizing the Process Map: With all insights integrated and conflicts resolved, we draft the final version of the process map, ready for internal publication.
Process Mapping from ideas to words


Process Efficiency, Operational Cost Savings, Team Productivity, Quality of Service, Leadership Satisfaction, Owner Time Savings


Business Scalability, Customer Retention, Revenue Growth, Strategic Focus for Leadership, Market Position and Competitiveness

Signs you may need a Process Map

Lack of Process Efficiency and Transparency

  • Inefficiencies and Delays: Businesses experiencing frequent delays, missed deadlines, or inefficiencies in their operations might seek a way to streamline processes.
  • Lack of Clarity: Organizations where roles and responsibilities are not clearly defined, leading to confusion and bottlenecks.

Difficulty in Scaling Operations

  • Challenges with Growth: Companies struggling to scale their operations efficiently, finding that their current processes are not sustainable as they grow.
  • Resource Misallocation: Businesses realizing that resources (time, budget) are not being utilized optimally, impacting profitability and growth potential.

Poor Collaboration and Communication

  • Cross-Departmental Silos: Organizations with poor communication between departments, leading to misalignment and inefficiencies.
  • Collaboration Issues: Teams that find collaboration challenging due to a lack of understanding of overall processes and how individual roles contribute to the big picture.

Quality Control and Compliance Issues

  • Inconsistent Quality: Businesses facing issues with maintaining consistent quality standards across their products or services.
  • Compliance Concerns: Organizations that need to ensure their processes comply with industry standards and regulations but lack a clear framework to manage compliance.

Difficulty in Decision Making

  • Lack of Data-Driven Insights: Companies struggling to make informed strategic decisions due to a lack of clear data on process outcomes and efficiencies.
  • Overwhelmed by Complexity: Businesses that find their processes too complex and are unable to identify areas for improvement or innovation.

Change Management Challenges

  • Resistance to Change: Organizations looking to implement change but facing resistance due to unclear benefits or impacts of proposed changes.
  • Managing Transition: Companies needing to manage the transition to new systems or processes smoothly but lack the tools to do so effectively.

Need help? Book a call at a time to suit your schedule

Let's meet and chat about what your business needs are and how we may be of service.