Operations Audit Service

Operations Check-Up

Something not right with your operations, or do you think there could be an easier way to run your business? You are probably right. Let us take a look under the hood and help get your business in shape.

Service Roadmap

Key Components

Key Components

  • Initial Assessment and Goals: Establish a clear understanding of the client's goals, objectives, and key performance indicators (KPIs) for the audit.
  • Operational Processes: Evaluate the efficiency and effectiveness of core operational processes, identifying areas for improvement.
  • Resource Utilization: Analyze resource allocation and utilization to uncover optimization opportunities.
  • Supply Chain and Logistics: Assess the supply chain and logistics efficiency, identifying risks and recommending mitigation strategies.
  • Organizational Structure: Evaluate the structure to ensure it supports effective communication and collaboration.
  • Technology and Systems: Review and recommend technology systems and software applications to enhance operational productivity.
  • Risk Management: Analyze risk management practices and suggest improvements for mitigation strategies.
  • Performance Metrics: Examine and propose adjustments to performance metrics and KPIs to ensure relevance and actionability.
  • Employee Productivity: Assess and provide suggestions to improve employee productivity and engagement.
  • Customer Satisfaction and Feedback: Evaluate customer satisfaction and recommend strategies to enhance the customer experience.
  • Financial Analysis: Conduct a financial analysis to identify areas for cost savings and revenue enhancement.
  • Competitive Analysis: Perform a competitive analysis and recommend strategies for gaining a competitive edge.
  • Implementation Plan: Develop a detailed implementation plan based on audit findings, including a timeline and responsibilities.
  • Follow-up and Support: Provide ongoing support to monitor progress and ensure successful implementation of recommended changes.


The Operations Audit Service is a comprehensive review designed to identify strengths, weaknesses, and opportunities for improvement across all operational areas of a business. This service involves a thorough evaluation of the company's operational processes, resource utilization, supply chain efficiency, organizational structure, technology use, risk management practices, and more. By analyzing these areas, the service aims to enhance overall efficiency, reduce costs, and improve operational effectiveness, aligning operations with strategic business goals.


  • Provides a holistic view of the company's operational health and identifies key areas for improvement.
  • Enhances efficiency and effectiveness across all operational processes.
  • Identifies opportunities for cost reduction and operational optimization.
  • Improves risk management and compliance practices.
  • Enhances employee productivity and customer satisfaction.
  • Offers actionable insights and recommendations for achieving sustainable growth.
Watering can for growth

Most Recent Project - Medical Practice

We conducted an Operations Audit for a medical practice encompassing five locations, a lab, and a shared services division. The audit led to several impactful outcomes:

  • Streamlined Organizational Structure: Developed a departmental organizational chart and reporting structure, enhancing clarity in reporting and aligning staff responsibilities more effectively.
  • Identified Improvement Areas: Highlighted immediate opportunities for cost savings, addressed risk elements, and pinpointed overcompensated roles to optimize operational efficiency.
  • Enhanced Customer Service: Addressed customer service issues by proposing standardization of operations, which aims to resolve complaints regarding wait times and communication errors.
  • Established KPIs: Created financial and operational Key Performance Indicators (KPIs), along with a dashboard for the practice owner to monitor the health of the business effectively.
  • Optimized Staffing: Identified gaps in staffing, noting that more expensive staff members were performing administrative duties, suggesting a realignment of roles for better efficiency.
  • Ensured Operational Continuity: Designed an operational structure that enables the business to operate smoothly without the direct involvement of the primary care provider, ensuring continuity and stability.


Operations Audit Report
  • Comprehensive Audit Report: A detailed report outlining findings, areas for improvement, and specific recommendations.
  • Operational Efficiency Plan: A strategic plan for implementing recommended operational processes and systems changes.
  • Resource Optimization Strategy: Recommendations for better human, financial, and technological resource utilization.
  • Risk Management Framework: A framework for improving risk mitigation strategies.
  • Performance Measurement System: A revised performance metrics and KPIs to better track and achieve operational goals.
  • Employee Productivity Enhancement Program: Suggest initiatives to boost employee engagement and productivity.
  • Customer Experience Enhancement Strategies: Recommendations for improving customer satisfaction and loyalty.
  • Implementation Support: Ongoing assistance to ensure the effective execution of the audit's recommendations.

Addtional Deliverables

  • Competitive Advantage Roadmap: A plan for leveraging competitive analysis findings to gain market advantages.
  • Supply Chain Improvement Plan: Strategies to enhance supply chain and logistics efficiency.
  • Technology Upgrade and Integration Guide: A roadmap for technology upgrades, integrations, or new tool implementations.
  • Financial Optimization Recommendations: Strategies for cost savings and revenue enhancement based on financial analysis.

Time to Deliver

Less then 90 days

  • Small Business Under $200K
  • Standard Audit can be rushed for an additional fee

90 day Standard

  • Small service-based businesses that earn between $200K and $2 million annually.
  • Small product-based businesses that earn under $ 1 million in revenue.

91 days up to 180 days

  • Product Based Businesses with inventory
  • Service based business with $2mil - $10 mill in revenue


This Operations Audit Service is tailored to businesses seeking to optimize their operations, reduce inefficiencies, and achieve sustainable growth by leveraging strategic insights and expert recommendations.

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